Telecom Continues Win Streak at PM’s International Business Awards
Telecom won the Excellence in Service at the Prime Minister’s International Business Awards at the Sheraton Fiji Resort Denarau Convention Centre in Nadi, the third award for the organisation this year. Chief Guest, Fijian Prime Minister Voreqe Bainimarama, presented the award to Telecom CEO, Charles Goundar.
“It is an honour to even be considered for an award as prestigious as the Prime Minister’s International Business Award, in the first place, let alone win it. We are honoured and delighted to be recognized at one of the highest levels in Fiji. Credit goes to every single member of the Telecom family including our 500 staff, their family and of course our amazing loyal customers, suppliers and partners,” said Mr Goundar.
“Our staff has done extraordinary work and are the main reason we are able to maintain and deliver our brand of high-quality services. Our journey to excellence in service is an ongoing one and we will continue to strive to give the best to our valued customers, partners, suppliers and all our stakeholders.” “We would also like to thank the Honourable PM for his kind words and for presenting us with this award.”
The Excellence in Service Award is given to organisations that demonstrate the link between customer service and profit who are constantly striving for customer expectations, industry-leading standards of service and innovation around customer service.
“We are continually working on ways in which we can improve the experience for our loyal customers, such as our recent removal of peak and off-peak periods from our broadband data plans. When we treat our customers well, they feel appreciated and stick with us.” “Challenges are a natural part of any organisation so of course, Telecom is not exempt from this. For example, the remoteness of islands posed a logistical challenge and adverse weather conditions resulting from climate change, at times, causes disruption to our services. There were cases of our infrastructure being damaged or needing maintenance.”
“In this regard, I must commend our team for their ability to quickly identify challenges that need to be fixed. Identifying a problem is the biggest step towards fixing it. Many of the challenges and fixes were implemented quickly and efficiently to cause minimal distress to our loyal customers. Keeping our customers informed through the whole process is another essential component because it helps them understand that we are always improving and striving to deliver the best services.”
“We’ve proven that structuring your business to emphasize the quality of service and meeting the needs of our customers is also fiscally beneficial. Good customer service is just good business.”
Telecom has received the following awards this year:
- National Convention on Quality – Best Presentation Award
- Fiji Business Excellence Award – Prize Award
- Prime Minister’s International Business Awards – Excellence in Service Award