Paying Your Bill

BILLING & ACCOUNT

BILL PAY

1. Payment arrangements

If you have missed a payment or need more time to settle your dues, we are here to assist you.

If your payment cannot be done by the due date, you can make payment arrangements to get extra time to pay the balance due and avoid disruption of services.

You can choose from the following 2 options:

  • Schedule a different date to pay your balance or past due amount (or)
  • Split the balance or past due amount into instalment payments.

Once your request for payment arrangement has been approved, you’ll receive confirmation so you can put your plan into action.

Make a payment arrangement

Make a payment arrangement. You can contact us via the following:

Frequently asked questions

· What is a Payment Arrangement?
  • A Payment Arrangement is an agreed upon plan for paying your account balance (current or past due) on or before a specified date.
·  Why should I schedule a Payment Arrangement?
  • If your account is eligible, you can schedule a Payment Arrangement to protect your services from possible interruption if your payment cannot be done by the due date. By scheduling a Payment Arrangement you’ll be allowed extra time to pay the balance due.

How can I schedule a Payment Arrangement?

Make a payment arrangement by contact us via the following:

 

2. PAST DUE BILL

If your bill is past due date

Make a payment

If your bill is past due date, you’ll need to make a payment to bring your account up to date.

PAY BILL – Pay in person at any of the following locations: 

  • TELECOM ONLINE CASHIERS_CUSTOMER CARE CENTRES (Ganilau House Lvl1, Nausori, Namaka, Lautoka, Ba, Labasa)

  • POST FIJI OUTLETS

  • CARPENTERS FIJI OUTLETS

  • PHONEBANKING & INTERNET BANKING(ANZ,Westpac,BSP,Bred,HFC)

  • M-PAISA

  • DIRECT DEPOSIT to TELECOM ANZ Bank Account 1292683

Suspension and late notices

If you received a suspension or Payment Reminder notice, you’ll need to make a payment or schedule a Payment Arrangement to avoid possible interruption of service. You can contact us via the following:

Frequently asked questions

My service has been disconnected for non-payment and I just made a payment. When will my service be restored?
  • If you make your payments at any Telecom Online Cashiers Customer Care Centres and have paid the full outstanding amounts your service should be restored automatically within an hour. If your services aren’t restored after the timeframe, contact us via the following:
  • Customer Service 112233
  • Email : contactus@telecom.com.fj
  • Web Chat: www.telecom.com.fj
  • If you make your payments to other Payment Agencies you have to notify us after making payments and ensure you have paid in full the outstanding amounts so that your service can be restored. You can contact us via the following:
  • Customer Service 112233
  • Email : contactus@telecom.com.fj
  • Web Chat: www.telecom.com.fj
·  I never received a bill and was suspended for non-payment. What should I do?
  • If you have not received a bill, we will need to verify that we have the correct billing address. You can contact us via the following:
  • Customer Service 112233
  • Email : contactus@telecom.com.fj
  • Web Chat: www.telecom.com.fj

·  Will my services be suspended if I have an open dispute?

  • If you have an open dispute on your account, we won’t suspend services for the disputed amount. All undisputed charges must be paid to avoid suspension of service.

·  I made a payment but still received a letter or call regarding my past due balance. Is my payment missing?

  • Your payment may have been done but not yet received or may have been receipted to a different account number.

You can call us via the following providing all your payment details such as your Receipt number, Payment Locations, Payment Date, Payment Amount.

 

3. Find payment locations

  • Prefer to pay your bill at any convenient place? No problem.

Find a location near you and you’ll be on your way.

TELECOM ONLINE CASHIERS_CUSTOMER CARE CENTRES

  • GANILAU HOUSE SUVA- CE
  • NAUSORI – CE
  • NAMAKA – NADI WE
  • LAUTOKA – WE
  • BA – WE
  • LABASA – NORTH

OTHER PAYMENT AGENCIES

  • POST FIJI OUTLETS – FIJI WIDE
  • CARPENTERS FIJI OUTLETS
  • MAX VALUE SUPERMARKETS – FIJI WIDE
  • PHONEBANKING & INTERNET BANKING
  • ANZ
  • WESTPAC
  • BSP
  • BRED
  • HFC
  • MPAISA – VODAFONE
  • DIRECT DEPOSIT
    • TELECOM MAIN BANK ACCOUNT- ANZ Account No.- 1292683

Frequently asked questions

·  What information do I need to provide to the agent when making a payment?
  • You must provide the agent with any of your invoice or bill copy at the time of payment. This bill will contain your Telecom or Connect account number.
· Will Telecom receive real-time notification of my payment?
  • If you make payment at :
    • Telecom Online Cashiers_Customer Care Centres :
      • GANILAU HOUSE SUVA- CE
      • NAUSORI – CE
      • NAMAKA – NADI WE
      • LAUTOKA – WE
      • BA – WE
      • LABASA – NORTH

Telecom will receive and process the payments to your account at the same time.

  • Other Payment Agencies:
    • POST FIJI OUTLETS – FIJI WIDE
    • CARPENTERS FIJI OUTLETS
    • MAX VALUE SUPERMARKETS – FIJI WIDE
    • PHONEBANKING & INTERNET BANKING
    • ANZ
    • WESTPAC
    • BSP
    • BRED
    • HFC
    • MPAISA – VODAFONE
    • DIRECT DEPOSIT
      • TELECOM MAIN BANK ACCOUNT- ANZ Account No.- 1292683

Telecom will receive and processed the payments to your account on the next working day.

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